We recommend that you print and keep a copy of these Terms and Conditions for future reference.

This Terms and Conditions apply to all transactions on this site and purchase by phone. Please read them carefully. .

Contract Creation & Acceptance

• No orders are accepted until they are successfully processed and dispatched.

• We may refuse to process an order for any reason at our sole discretion. We will not be liable to you or any third party for our refusal to process an order.

• The contract is created by the successful completion of the following steps:

  • You place the order on our website by going through the ordering process on our website or on the telephone and receiving a valid order reference number.

  • We email you an order acknowledgement, ‘eOrder’ detailing the products ordered and the billing and delivery information you have provided. This is not an order confirmation or order acceptance by WebElectricals.

  • We process your order and arrange deliveries of the products that make up your order. Your receipt t will be emailed upon successful completion of processing your order. Order acceptance and the completion of the contract between you and us will take place upon despatch of the products ordered. We email you the receipt at stage. (Alternatively we will notified you that we do not accept your order or you have notified us that you wish to cancel your order.)

• Refusal to accept an order may be as a result of one or more of the following reasons:

  • unavailability of stock

  • the identification of a pricing error

  • the identification of a product description error

  • failure to obtain authorization for your payment

  • failure to satisfy our security concerns as regards the billing and/or delivery address details provided

  • your failure to agree to any extra delivery charges where your requested delivery address is outside of the UK mainland

This list is not exhaustive.

Return and Cancellation

• In accordance with the Distance Selling Regulations, an order can be cancelled in writing within 7 working days from the day after delivery

• No Returns are accepted unless they have an authorisation code from us. Please contact us either by email (enquiry@welebelectricals.co.uk) or phone (0871 9182578)

• Goods should be returned in their original packaging, intact and in perfect and “as new” condition. (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product) Pre-recorded videotapes, DVDs, CDs, minidisks and other software must be sealed. Any ‘Free Gift’ received with the products must also be returned. If they are not returned in such a condition we retain the right to claim damages and losses.

• Please contact us for a returns address and authorisation code. The authorisation code must be clearly shown on your return package.

• Returned goods will not be accepted at the sales office.

• It will be your responsibility to return the goods to us. However, in some circumstances we may be able to collect the goods but please be aware that a charge will be made for this service (this charge will vary according to the size, dimension & value of the goods so please contact us for a quote). The company retain the right to charge a restocking fee of up to 20%.

• We can not cancel your purchase when the goods were a special order to your specification or software has been opened.

Faulty Goods

• If goods are delivered physically damaged or if there is a shortage/missing parts, this must be reported to us within 3 days by email (enquiry@webelectricals.co.uk) or by phone (0871 9181578). We advise that all goods are signed for as “unchecked” on the delivery driver’s schedule and that you examine the goods for any shortage or physical damage as soon as possible.

• If goods have or develop a mechanical fault please contact us either by email (enquiry@webelectricals.co.uk) or by phone (08719181578) and we will normally offer an exchange, repair or refund in accordance with the Sales of Goods Act 1979 as amended. In all cases we reserve the right to inspect the product and verify the fault. Please note that if after collection and subsequent inspection it is found that the goods are in full working order then the company retain the right to charge a 20% a re-stocking fee, plus the full cost of carriage.

• To qualify for a exchange or refund the product must be:

  • In ‘as new’ condition

  • Complete with any accessories and free gifts offered with it

  • Be returned in their original packaging, intact and in pristine condition. Pre-recorded videotapes, DVDs, CDs, minidisks and other software must be sealed. Any ‘Free Gift’ received with the products must also be returned. If the product is not returned in such a condition we retain the right to claim damages and losses.

• This promise does not cover any fault caused by accident, neglect, misuse or normal wear and tear.

Payment Options

Delivery

• All items are delivered free to UK mainland addresses with the exception of the Highlands (such as IV postcodes). If an order has been placed for delivery to the Highlands or off the mainland, we will contact you to advise of the delivery charges at which time you can either agree to pay these or cancel the order. Please note that we are unfortunately unable to deliver a few of the larger TVs to the more remote parts of Scotland altogether – in which case we would contact you immediately in order to notify you of cancellation of the order.

• Orders placed before 3:00pm on a weekday will usually be processed that day. Orders placed after this time will usually be processed on the following weekday.

• Where an item is in stock, your order will usually be dispatched on the day of successful processing. Orders are usually delivered by nationwide couriers who will endeavour to deliver your parcel on the following weekday between 9:00am and 6:00pm.

• A signature will be requested upon delivery. If there is no one at home to accept delivery of the goods, a calling card will be left by the couriers. You must contact the couriers immediately in order to arrange an alternative day for delivery. Sometimes, couriers will automatically attempt delivery again the next day. Please note that delivery will only be attempted twice free of charge. Thereafter, you would need to arrange collection from your local depot.

• Please note that with large televisions (over 25" screensize), there does need to be someone at home capable of helping the driver carry the item into the house.

• Our standard delivery times are Monday to Friday. Saturday deliveries can usually be arranged at an extra cost depending on the size and dimensions of the item. Please call us (08719 181 578) or e-mail us (enquiry@webelectricals.co.uk) for a quote.

• Please note that accessories ordered on their own are sent out by Royal Mail Recorded Delivery and do take 2-3 working days to be delivered.

• Where an item ordered is not in stock, we will contact you within 2 working days in order advise you of an estimated incoming date and to ascertain whether you would like to wait or whether you wish to order something equivalent which is in stock.

• As we do not guarantee delivery for any specific time or date, we cannot be liable for any loss or inconvenience experienced as a result of delayed delivery or non-delivery.

Privacy Statement

• The personal information collected from you is primarily for the purpose of processing and delivery of your order. It may also be used to market a range of products or special offers by ourselves or a relevant third party such as Domestic & General Insurance. You can check the information that we hold about you by writing to: Data Protection Administration, WebElectricals. PO Box 14809, Studley B97 9HY.

General

• We endeavour to respond to emails within 1 working day, however this may take longer during busy periods. If your enquiry is urgent we advise that you also contact us by phone on 08719 181 578 (Mon-Fri 8:30-17:30).

• These terms and conditions shall be governed by and construed according to English Law.

• Although WebElectricals will endeavour to ensure the accuracy of all information made available on the web site, neither WebElectricals nor any directors, employees or other representatives will be liable for damages of any kind arising out of or in connection with the use of this site.

• All goods remain the property of WebElectricals until paid for in full.

• We endeavour to respond to complaints within five working days.

• By purchasing a product you are agreeing to the above terms and conditions.

• We may change these terms and conditions at any time. Any changes will take effect on the date they are posted on the site (see date below)

• None of the above affect your statutory rights as a consumer.

WebElectricals is a trade name of China Ventures Ltd. Unit 2, Common Farm, Common Lane, Mappleborough Green, Warwickshire, B80 7DP, registered in England No. 5004202, VAT No. 83313754

Last Updated : 30th December 2008